SugarShot

Hi, We're SugarShot. We're an open rebellion against the IT grain. We do Technology. Differently. Come join us! SugarShot is an information technology company with practice areas in Cybersecurity, IT Support and Professional Services. We are growing quickly, been honored on the Inc. 5000 3 years in a row, and have excellent opportunities for great people who are looking to make a real difference in the market place. Our name is unique, because our story is unique, and so is our future. Come join us! In addition to great pay and benefits, we offer flexible work schedule, super cool, tech company environment, continuing education and mentoring, comprehensive health benefits, 401K, profit sharing, lots of free lunches and occasional video games in the late afternoons.


PROJECT MANAGER

Overview

Project Management (“PM”) at SugarShot is the practice of planning, implementing, controlling, and managing to completion the work of our Special Operations Team (“SpecOps”). Our technology projects must achieve specific business objectives while meeting stringent success and performance criteria within the constraints of time, technical limitations, available resources and cost.

PMs will serve as trusted leaders who instill confidence and authority in everything they do. PMs will present as experts in their field with a deep bench of knowledge around SugarShot’s products, services and capabilities. PMs will also have the business acumen to understand complex business challenges including budgetary, logistics and time constraints and possess epic skills in precise and calming communications, interpersonal relationships, and influence.

You Will Be Successful In This Role If…

  • You are highly detail oriented and care deeply about quality workmanship
  • You have excellent, thorough and methodical problem-solving skills and you enjoy not having loose ends
  • You are driven to do a great job and get tremendous sense of accomplishment from “doing things right”
  • You are good at building, maintaining and strengthening personal relationships
  • You have strong team-building skills and know how to draw on internal resources for success
  • You are highly knowledgeable about SugarShot’s products, services and capabilities and under which situations these should be recommended
  • You can successfully engage in multiple projects simultaneously
  • You are able to synthesize information, identify Out of Scope requests and communicate effectively to executives and C-levels
  • You can understand, organize and align Client priorities with SugarShot’s capabilities

Responsibilities

  • Serve as a liaison between the Client, the stakeholders, 3rd party vendors and the SugarShot Professional Services Group
  • Facilitate open, verbose and frequent communications and updates between internal and external teams including Client stakeholders
  • Maintain strong relationships with internal and external teams through good customer service and prompt responses to requests
  • Escalate decisions and unresolved issues
  • Maintain RAID and CR Logs
  • Establish and maintain project plans, timelines, budgets, Gantt charts and tasks and delegate responsibilities to achieve successful outcomes
  • Manage deviations from plan and forecast delivery dates based on team performance and external threats
  • Identify, manage, maintain and document Change Orders and engage with the Sales Department as necessary to monetize such requests
  • Document all issues, risks, obstacles and delays to project success
  • Provide documentation on key project decisions, action items, issues and other pertinent information to all stakeholders
  • Conduct post-project surveys with client stakeholders and analyze for improvements
  • Seek continuous improvements in process to achieve higher profitability and greater efficiency
  • Conduct regular Project Status Calls with Clients and stakeholders
  • Maintain internal Project Management database, Work Plans, schedules and budgets
  • Manage and maintain currency on Client MicroBoards (an online system for strategic issue management)
  • Lean into issues quickly and seek long-term resolutions and improvements
  • Know the Client decision-makers, stakeholders, business goals, industry, business challenges and strategy
  • And other duties as assigned by supervisor from time to time

KPIs

  • Post Project Survey Client Satisfaction
  • Post Project Survey SpecOps Team Satisfaction
  • Project Profitability
  • Project On-time Performance
  • Project On-budget Performance

Requirements

  • PMP or completing PMP within 6 months
  • Bachelor’s Degree
  • 5+ years PM experience
  • 3 References from Previous or Current Supervisors/Managers

Career Path

  • Director of Special Operations

Timing

  • Early Q3 2021

Benefits

  • Great Pay
  • Remote Work Opportunities
  • Flexible Work Schedule
  • Fantastic Team Working Environment
  • Continuing Education
  • Comprehensive health benefits
  • Paid Holidays
  • HSA, FSA
  • 401K
  • Costco membership
  • VR

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